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AstraSync can be installed via 2 methods:

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Over the Air

This requires the native Browser on the BlackBerry. If you are using a different browser, then an error will be returned.
These video guides demonstrate the Installation process.


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Desktop Manager

If you are unable to install via the Browser on the BlackBerry, you can use the Desktop Manager program to install AstraSync:


1. Log into the AstraSync portal.
2. Click the 'Request a new download link by email for Desktop Install' link under Actions.
3. Download the AstraSync .ZIP file to your PC from the link in the email you receive.
4. Extract the zip file to your computer.
5. Connect your BlackBerry to your computer using the USB cable. This must be the computer where you have BlackBerry Desktop Manager installed.
6. Run Desktop Manager and select 'Application Loader' to install AstraSync using the files extracted from the zip.
7. Once AstraSync has installed click ‘Run’ and step through the setup guide.